Things don't always work out the way we want to in life, and we understand that. Maybe you ordered the wrong part, sold your truck, or just plain changed your mind. It happens.
When you buy from TruckProUSA, know that if you need to return an item, you can do that and we'll work to make your return as painless as possible. We'll also be as fair as we can during the process.
The following assume that the product is being returned for customer-related reasons only. These do not apply to parts sent incorrectly by TruckProUSA or those damaged in shipping.
You have 15 Days from the date of receipt of the product to notify us if you want to return an unused product. You can email us, call us, or send a carrier pigeon (birds do tend to take a while, so send them early) to request a Return Authorization. All returns must be authorized or they may be denied.
Items may ship from various locations so we will let you know where to ship the item back to. Do not send it back to our address or the return address on the package unless we tell you to, please.
Once the item is received, it will be inspected. All returns must be received in as-new condition in order to be refunded. If products have been installed or damaged in any way, we cannot resell them as new.
Returns are subject to a 15% Restocking Fee. Product must be in as-new resellable condition.
RETURN SHIPPING COSTS:
Return shipping is the customer's responsibility.
OUTGOING SHIPPING COSTS:
If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.