TruckProUSA Terms and Conditions

TruckProUSA Terms and Conditions

Customer Returns

If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 15 days of receiving your order for a refund of your costs, as long as the merchandise is in fully resalable condition (no damage, not installed, no stains, scratches or marks, no wear and tear, all packaging intact).

All returns must have its original packaging with freight prepaid and insured. All returns will be assessed a 15% restocking fee. Returns must be made within 15 days of "Return Authorization" date.

If the product is being returned for a reason that is not the fault of TruckProUSA, the original outgoing freight charge will not be refunded. This includes items with Free Shipping. For Free Shipping orders, the actual outgoing freight charges will not be refunded.

Any returns must be noted with a full description on the front of the manifest or bill of lading in order to be recognized as valid. Prior to any returns, customer must contact TruckProUSA at (205) 605-0246 or (877) 800-6530.

Delivery Times

"In-Stock" items usually take between 2 to 7 business days.

Occasionally, items shown to be in stock or available get pre-sold, in this case, you will be sent a email notification that your item is on backorder. You have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order.

Shipping Damage – UPS, FedEx, US MAIL

As best as we all try, shipping damage still can occur – especially during December when trucks are overloaded and drivers are in a hurry.

If you receive a damaged package from a driver, please inspect it while the driver is still present.  If it is damaged beyond use, please refuse the package as damaged and have the driver start a claim.  Then notify us immediately.  In addition, if you are able, please get a digital photo or two to send to us for documentation.

If the driver has left the package when you were not there, please take photos if you are able to and contact us immediately so a claim can be started.

Shipping Damage – Freight Company (18-wheeler, etc.)

VERY IMPORTANT: Truck freight companies require damage to be noted at the time of delivery. Therefore, if damage is not documented immediately, it usually cannot be recovered. It is the CUSTOMER’s responsibility to inspect the product before releasing the truck driver.

In the event that your product arrives damaged from the freight company, immediately write down any and all "EXCEPTIONS" on the Delivery Receipt. Please do this prior to the carrier leaving. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons or the product, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver), or (2) refuse the product and have it sent back to us. It is best to document any problems with a digital camera if possible.

If the delivery driver does not allow you to inspect each piece, please note on the delivery receipt the following statement. POSSIBLE CONCEALED DAMAGE. THE DELIVERY DRIVER WILL NOT ALLOW ME TO EXAMINE EACH BOX FOR INSPECTION and then sign where required. If these terms are not followed we cannot be liable for any replacements or refunds.

Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival.

Pictures are required in the event of hidden damage. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement to correct the problem, or issue a pickup to replace the product at our discretion.

Disclaimer of Liability

To the extent permitted by law, neither TruckProUSA.com nor any of its employees, related partners or their respective officers will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. TruckProUSA.com maintains the exclusive right to cancel or refuse any order without limitation, including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.

 

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